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Presales technical Support
I was almost desperate for not finding a particular
cable (apparently non standard, and then rare) anywhere
here in Italy, and losing hope after negative answers
(or no answer at all) from abroad. First, getting a
positive answer, relieved me; receiving further emails
from Gemma Page of Retell ("wow! the Administrator
writes me..") to reassure me, made me feel "cherished"
as a customer; receiving the envelope Saturday morning
just a couple days later, gave me a brighter day.
I realized I've received this level of dedication and
service, even if I hadn't spent a lot for the order...
hence i thought all of Your customers should be at least
as happy as me, i.e. enthusiast ;-)
Marco Marsili
"I am the quality manager, and I have done quality
for a long long time, and the level of service that Retell
gave us was absolutely superb. I don’t pay compliments
if I don’t get the level of service."
Brian Wilson Ray Chapman Volvo
"We have found the telephone service and support
at Retell matches the quality of the product and consequently
have no hesitation in recommending Retell and their
products."
P Newton - Director. Smiths (Cheadle)
Ltd
"Retell's support on the product through the roll
out process was superb."
D Todd - Channel Strategy Ltd
It is as important to us as it is to you that you get
the right product. We have tried on this website in
either the pages on each product, or by downloading
the manuals, to give you all the information that
you will need. But whatever it is that you want to make
sure about please contact us by email at
or telephone us on 072-5345004 to ask any technical
question that you want. We also welcome your feedback
as to how we can improve this website or our service
so please let us know at
We know that calling different companies' technical
helpdesks can be very frustrating with long queues,
or perhaps the phone not being answered at all. We want
to try to make your experience of telephoning us as
pleasant as possible.
Of course it is always possible that many people will
try to telephone at the same time which means that it
is physically impossible for your call be answered by
a real person immediately. If someone is available when
you call our technical support, which is our target,
they will answer the phone directly. If all the lines
are in use, you will get an answering machine. Please
leave your contact details on the voice mail and you
will be called back as soon as possible. We aim to return
calls within two hours at the maximum, but normally
much more quickly.
The technical support that you get before you order
will be the same throughout the life of the product.
This is backed by the many complimentary testimonials
we get from existing customers.
"I am the quality manager, and I have done
quality for a long long time, and the level of service
that Retell gave us was absolutely superb. I don’t
pay compliments if I don’t get the level of service."
Brian Wilson Ray Chapman Volvo
"We have found the telephone service and support
at Retell matches the quality of the product and consequently
have no hesitation in recommending Retell and their
products."
P Newton - Director. Smiths (Cheadle)
Ltd
"Retell's support on the product through the roll
out process was superb."
D Todd - Channel Strategy Ltd
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