Multiline ISDN2/ISDN30/Analogue/Proprietary digital extensions

This is a family of products that can record from ISDN2, ISDN30, analogue and proprietary digital extensions Prices from € 4167.00 + VAT for an 8 channel recorder

Common features

• Protect your investment as can expand in the same chassis or software from 4 to thousands of channel extensions
• Record from proprietary digital extensions of Alcatel 4200/4400, Ascom, Ascotel, Aspect CallCenter, Avaya 5ESS, Avaya Definity G3 2-wire & 4 wire, Avaya Legend MLX series 2-wire & 4 wire, Avaya SDX Index, Bosch Integral 2-wire & 4 wire, Ericsson Business Phone Elu25/28, Ericsson MD110 Elu25/28, Generic So Bus (BRI), Generic Up), ISDN2 ETSI/1TR6, Lucent Index, Mitel sx2000, NEC, Nitsuko DXE, Nortel Matra, Nortel Meridian M1, Nortel Norstar, Panasonic KX-TD, Philips Sopho 2-wire & 4-wire, Siemens Hicom, Siemens HiPath, Tadicom Coral, Toshiba Strata CTX
• Designed to meet both your funcionality and your budgetary requirements for a call logger
• Open standard IT architecture makes it easy for your IT manager to integrate into your IT infrastructure
• Storage and line capacity can be easily expanded when needed
• No compromise on quality - Retell's call loggers are built to last and perform in the most demanding environments
• Before choosing a call logger, check how you can search for calls. Retell's call logger decodes all of the information in the ISDN D-channel which means that dialled number and CLI (caller line indentification) can all be used for searching for calls. This is different to most call loggers that do not have the technology to decode the ISDN D-channel.
• Before choosing a call logger, check how the calls are recorded. Retell's call logger uses the information from the D-channel to start and stop recording for each call. This is different from most call loggers which use digital to analogue converters to record the calls and switch the recorder on and off using VOX (voice operated recording. The problems with this method is that if you make two calls in quick succession, they may be joined together in the call list and so the second call will be "unfindable". In addition if you stop talking during a call, the call may be split into two pieces, making them hard to find. Retell's call logger does not suffer from this problem.
• CTI integration is possible, but because of the data received from the D-channel will probably not be required
• Easy to use, install, set up and maintain, we can supply the ISDN2 and ISDN30 models for you to install yourself. If you are able to set up a new PC on a network and set its IP address you know enough to install these call loggers yourself
• 2 licences of Agent Evaluation and Quality Monitoring entry-level software included free of charge

Search & Replay

• Retell's call logger's intuitive browser-based interface is specifically designed for searching and retrieving calls in a fast and efficient manner. The system is so simple to use that it requires hardly any end-user training
• Unlimited user access and replay included with every recorder. Compare this with other call loggers that charge you for every person that has access to the recordings
• Calls can be tagged with free text and colour coded for easier subsequent retrieval and analysis
• Calls can be e-mailed directly or saved on PC's hard disk as wave files

Recording modes

• Record every call
• Selective and rules based recording based on:
  Full D-Channel support (no need for CTI servers and databases)
  Channel
  Date and time
  Line key
  User or extension number
  Function key
  Calling Line Id (via DTMF/FSK or D-Channel)
  On/off hook
  Include / exclude telephone number lists
• Recording on demand

Selective deleting

• Calls and related information can be deleted by age
• Delete schedule for marked calls
• Call information can be kept even if audio part is deleted. This saves space, while still letting you know that a recording was made

Fast Retrieval of Calls
Searches can be based on:

• Call duration
• Date and time
• CLI/dialled number
• Channel
• Call direction (incoming/outgoing)
• Marked calls
• Agent's name (where this can be cross referenced)
• Notes fields
• Any combination of the above

Flexible Playback Capabilities

• Replay over the LAN/internet via browser. No need to install any software on the user's PC
• Real-time monitoring of a conversation
• Last call Replay
• Variable speed replay. This means that you can listen to an hour long call in, say 50 minutes, saving 10 minutes of your time
• Loop playback replay of call sections
• Easy to move forwards and backwards within calls, just be moving a slider
• Replay calls directly from archiving media

Easy to expand - Scalability

• Mixed analogue/digital recording (4 channels and upwards)
• Number of channels can be extended by simply adding extra interface cards
• Upper limits are determined by number of available PCI slots in the chassis and system performance
• Recorders (chassis) can be clustered to increase capacity

Speech Storage

• Calls are compressed to enable more calls to be stored on each hard drive or back up media. Compressions used are True Speech (factor 8) or GSM (factor 5)
• Over 20,000 hours of recordings stored on line for instant replay (20,000 hours per 80GB disk with True Speech)
• Storage can be made on the units internal hard drive or your own IT infrastructure's network storage
• Redundant storage (mirroring/RAID) supported

Archiving

• Easy to back up the built in hard drive, and to make an archive that can be taken off site as each call logger has a inbuilt DVD drive included as standard
• Replay directly from archiving media
• Scheduled archiving capabilities
• Archiving can be done to DVD Ram or remote hard drive

User Rights & Administration

• All user administration (and play back of calls) is web based making remote maintenance possible as long as access is allowed to the call logger's IP address
• Extensive rights can be defined for different users
• Users can be assigned to groups to make setting up of their rights easier
• Managers can assign rights to users to access for example only their own calls, or calls of specific groups
• Templates to easily set up and apply rights to users

Included:

• Call logger chassis, either mini tower or 19" rack. Needs screen, keyboard and mouse for set up, thereafter calls are normally accessed by any PC on the network using a web browser. Typically installed in a comms. room using a KVM (Keyboard, video, mouse) switch
• Internal cards for the recording of your particular lines
• Money back guarantee on ISDN2 and ISDN30 models when you install them yourself. If you are looking for a call logger we are so confident that this is the logger for you, that there is a 100% no quibble 14 day satisfaction guarantee if you are not delighted with it in any way

See Also:

• ISDN30 30channels 20700 hours - PRI30
• ISDN30 16 channels 13800 hours - PRI6
• ISDN30 8 channels 10350 hours - PR8
• ISDN2 8 channels 7800 hours - 968ISDN2
• Analogue 8 channel 13800 hours - OCTO8CD
• Retell 950 quad 4 channel analogue 7800 hrs
• Retell 957ADV call recording software to record directly to your own PC