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Integratie Retell software met uw database
software- 957 linc € 1.150,- excl. BTW
(€ 1.368,50 incl. BTW) voor de eerste 5 licenties,
daarna € 75,- excl. BTW
(€ 89,25 incl. BTW) per licentie
Klantenreactie:
"The challenge was how to record calls in a hot desking
multi client call centre in a way that it would be possible
to select recordings by client and by campaign. Chanel Strategy
looked at a range of recording equipment but most are telephone
system orientated so they could only offer recording of all
calls with searching by date, time and dialled number. This
did not enable the selection that was required, and without
this selection, Channel Strategy could not accept the contract.
Channel Strategy choose Retell's 957 recording software as
they could integrate it into their Access database which acts
as a front end to their SQL server. Although the software
runs on each agent's PC recordings are made onto the server
over the LAN.
How it works
When the predictive dialer screen pops the customer's details
to the agent this calls a dll which starts the recording in
the 957 software. What the agent does natuarally on the screen
to finish a call sends a message to the 957 software to stop
recording, and to annotate the call with the client name,
campaign, customer name and any other relevant information.
Access also sends the path and filename that the 957 call
recording software should give to the recording."
CS - Contract Call Centre
Kenmerken:
- Vult automatisch klantgegevens (nummer en naam) in per opname in de Retell software
- Zoeken op notities of referenties bij een opname
- Remote een opname starten/stoppen
- Software kan met veel applicaties gebruikt worden, ook met Visual Basic en C++ applicaties
- LAN compatible
- Installatie door een systeembeheerder
- Download een instructie van de download
pagina. Ook op deze pagina kunt u een Word document
downloaden van Catalyst
Software dat integratie van de software laat zien van een autoverhuur bedrijf
Inclusief:
- 30 dagen testversie
- handleiding van de systeembeheerder
- Voorbeelden van applicaties
- Benodigde code voor Visual Basic en C++ integratie
Minimale systeemeisen:
- Windows 95, 98, ME, 2000 of XP met een pentium processor of vergelijkbaar. Geluidskaart en luidsprekers, 200 MB vrije ruimte op harde schijf. Versie 1.61 en 1.64 en 1.65 zijn geschikt voor NT
Zie ook:
List of currently supported functions:
C declarations:
extern "C" __declspec( dllimport ) int __stdcall
SCRStartstop(int hWnd);
return value for SCRStartStop: -1 if recording was started.
0 if something went wrong max signal (+1 ... +32768) if something
has been recorded
extern "C" __declspec( dllimport ) int __stdcall
SCRCancel();
extern "C" __declspec( dllimport ) int __stdcall
SCRSendUrn(int hWnd, char *urn);
extern "C" __declspec( dllimport ) int __stdcall
SCRSendNote(int hWnd, char *note);
extern "C" __declspec( dllimport ) int __stdcall
SCRSendFilename(int hWnd, char *filename);
return value for these four: 0 if running SCR could not be
found, otherwise non-zero
Note that the SCRSendFilename function is used to change the
filename (e.g. to "myfile12345678.wav"). The function
has to be called before starting the recording and it is up
to you to ensure that the file name is unique.
Visual Basic declarations:
Declare Function SCRStartstop Lib "SCRCTRL.DLL"
Alias "_SCRStartstop@4" (ByVal hWnd As Long) As
Integer
Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias
"_SCRCancel@0" () As Integer
Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias
"_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As
String) As Integer
Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias
"_SCRSendNote@8" (ByVal hWnd As Long, ByVal note
As String) As Integer
Declare Function SCRSendFilename Lib "SCRCTRL.DLL"
Alias "_SCRSendFilename@8" (ByVal hWnd As Long,
ByVal Note As String) As Integer
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